Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Opened Items

There are no refunds or returns on opened opened or used products. If the seal is broken on the box, the product is considered used. When a case is purchased, if one item is opened, the entire case is considered used. We are unable to accept returns for individual components of cases or packs. 

If the product is defective, call us at (+1) 845 - 267-6700 or email contact@drwellme.com, be sure to provide a photograph of the product, but it may be necessary to return the product to us for examination before we can send you out a replacement. We are unable to provide a return shipping label.

Unopened Items

We will issue a refund on unopened cases, boxes or products purchased from this website and sent to a United States address if your original product is returned within 30 calendar days of original delivery date. 

The date of delivery is documented with delivery service (USPS, UPS, or Fedex) tracking. The product must be received in our New York facility within 30 days of that documented date to qualify for a refund, so we advise sending it back using a trackable method. No refunds or replacements will be issued for any product purchased at any other retail location and/or website. Shipping charges are not refundable.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can email us at contact@drwellme.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@drwellme.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.